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No Show Policy: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity and any accumulated expenses. If you do not see your driver at a certain pick up point do not leave before calling the dispatch office,  1 (224) 651-6507 we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (or a no-show fee). If we do not hear from you, the driver will wait up to 15 minutes after the scheduled pickup time. We will then release the car and you will be billed for a No Show which will be the Full Price of the ride (or a no show fee) plus any waiting time charges.

 Cancellation Policy

A cancellation fee of 100% of the total cost will be charged on all reservations cancelled after the driver is in route. For bicycle shuttles, please contact Illinois Trail Shuttle as soon as possible. 

Waiting Time Policy

Waiting Time: there is a 10-minute grace period. After the grace period has elapsed, waiting time charges will apply. $5.75 Per 10 minutes

Confirmations & Rates

A confirmation number is provided for every reservation and a confirmation email is generated by the computer system. It is the traveler’s responsibility to review the confirmation information for accuracy.


Pet and Service Animals

Animals may only be transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, a damage and/or cleaning fee may be charged.

For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container.

Lost or Misplaced Items

Illinois Trail Shuttle assumes no liability for any lost or misplaced personal property or any other items.


Seating Capacity

The maximum seating capacity (as detailed when making a reservation) must not be exceeded

Drivers are not authorized to exceed the number of passengers stated on your contract.

Exceeding the number of passengers is a violation of state law and our insurance guidelines.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $400.

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $400 charge. Damage caused by smoking activity will also be charged to the client.

Alcohol Policy

No alcohol in vehicles

Vehicle Substitution

Illinois Trail Shuttle reserves the right to substitute and/or the vehicle or the color of the vehicle at its own discretion at anytime even during the course of reservation.

Objectionable Persons

The Company reserves the right to refuse to transport persons under the influence of intoxication liquor or drugs, or who are, or are likely to become objectionable to other persons or if the Chauffeur feels threatened in any way.

Baggage and Other Property Transport

Illinois Trail Shuttle does not assume any responsibility whatsoever for the handling or maintenance of any baggage, parcels or other property. Baggage and all other personal property will be handled only at Client’s own risk. Client’s baggage shall be carried subject to the available accommodations.

E-Mail Communication

Illinois Trail Shuttle can’t accept new reservations, changes and cancellations by e-mail and it is recommended that you verbally confirm any request sent after normal business hours and on major holidays.

We cannot guarantee changes or new reservations unless sent to with adequate notice.

You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation, please contact us right away.

Phone Calls & Conversation

Oral agreements can form legally binding contracts and our phone calls; audio recording of the discussion or phone reservations recording can be evidence of the terms of the contract and they are legally admissible in courts or to present it as evidence to third party like financial institution, merchant services, debt recovery, collection agencies or credit card processing companies.

Legal Services, Litigation Costs & Attorneys' Fees

You the customer held responsible for both parties court costs, attorney, legal fees and collection agency fees regardless of legal outcome.

In the event that Illinois Trail Shuttle and or its Affiliate shall find it necessary to employ an attorney to enforce any covenant, term or condition of this contract, customer agrees to pay Illinois Trail Shuttle the reasonable attorney’s fees, expenses and costs related thereto, including, but not limited to, costs of court, thereby incurred by Illinois Trail Shuttle. The venue of any cause of action arising out of this contract is hereby set by the parties to be in a court of competent jurisdiction in Cook County, Illinois, and this contract shall be performable in its entirety in Cook County, Illinois. This contract shall be construed under the laws of the State of Illinois.

Additional Charges

To avoid forfeiture of reservation fees, additional Charge or a cancelation; Pets; Sports Equipment, Musical Instruments and Excessive luggage must be disclosed at the time of booking.

The following additional charges will be itemized on the customer billing statement when applicable: Two way tolls, Stops, Parking, Meet and Greet, Airport fees, Cell phone usage and Early and late pick up charges, car seats, Airport Tax, WIFI, additional stops, waiting time, cleaning fee, interior or exterior damage, traveling with excessive luggage, golf clubs, skis, boxes, oversized items, and other surcharges that cannot be calculated prior to service are not included in the estimate.

Limitation of liability

Illinois Trail Shuttle shall not be liable in any event or for any reason, including breach of this agreement, either directly or indirectly, to the other party or any third party for any special, indirect, incidental, punitive, exemplary or consequential damages or loss of profits arising out of this agreement, even if such damages were foreseeable or The Original Bike Taxi has been advised of the possibility of such damages.

General Terms

Illinois Trail Shuttle and its Affiliates reserves the right to cancel any service without refund if the chauffeur or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be cancelled without refund. There are no exceptions. Illinois Trail Shuttle and its parent company shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Illinois Trail Shuttle and its parent company assumes no responsibility for neither lost or damaged baggage or personal belongings, nor for any items left in the vehicle. Illinois Trail Shuttle reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of a Bicycle Shuttle to your location. Illinois Trail Shuttle and its Affiliates reserves the right to terminate any reservation without refund, if the Operator or Dispatcher feels that the Renter or Party of Renters is putting the Chauffeur or Renter/Party of Renters in danger of injury, or possession of any illegal material. Service will be canceled without refund.


We reserve the right to make changes to these terms and conditions.

We reserve the right to refuse service to anyone.

Illinois Trail Shuttle and its Affiliate Network can not be held responsible for any delays as a result of traffic, emergency road closure’s, adverse weather conditions that are beyond our control. This website operating as entity; is a Division of A1 Limousine Service.

Copyrights, Trademarks and Ownership

All content of the Site, including software scripts and applets, are owned by Illinois Trail Shuttle. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, or services obtained from the Site without the written permission of The Original Bike Taxi. You should assume that everything you see or read on the Site is copyrighted unless otherwise noted.

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